Note: Attached to this KB article is a script that can be run by your NCR Partner to add the custom fields documented below to the Counterpoint database

By default line item gift message data on an order in Magento is imported to an order in Counterpoint as a order note with note ID "GIFT". This works great if you are looking to print this data on a receipt or order form in Counterpoint, but it makes it VERY difficult to parse the data or associate line item specific gift messages.

If gift message data needs to be printed on a receipt or order form in Counterpoint at a per line item level instead of for the entire order then the following custom field can be added to the Counterpoint database. During the order import process if these fields exist they will be populated automatically. 


    • EX: Happy Birthday Mom! I hope you and dad have a great day up at the lake house.
    • EX: Happy Birthday Dad! I wish you happiness fishing in the mountains.