The following scenario will show the process when Five $100 Virtual Gift Cards are purchased on the website and payment is authorized only at checkout.

  • A virtual gift card is when there is NO physical gift card that is sent to the customer. The customer will receive an email from the website with their gift card number. The customer can then use the gift card numbers on the website or in a retail store.



Once the order has been placed you can view the order in the Magento Admin.

  • The customer will NOT be sent an email with the Gift Card #. The Gift Card Email will be sent when the order has been released in Counterpoint and an invoice is created in Magento for the order




When this order is imported into Counterpoint it will create 1 transaction


An open order will be created that includes the Gift Card # in the Line Item "Prompt 1 Alpha" field

  • Note: A separate line item will be created for each gift card #. This will allow for the gift card # to be optionally changed.
  • Note: The line item on the order is the non-inventory gift card item that was setup. Counterpoint does NOT allow Gift Card lines on orders.



This Gift Card order can then be optionally partially released and then original gift card # can be changed to match a physical gift card #


The gift card # on the original order in Magento will then be updated with the newly entered gift card # in Counterpoint during the next Commerce5 order sync.