Orders

NCR Counterpoint Order Processing Setup
Enable Ecommerce Enable Ecommerce in NCR Counterpoint Setup/Ecommerce/Control Note: The website integration does NOT use ANY other setting...
Mon, May 22, 2017 at 3:18 PM
Standard Order Processing Lifecycle from Magento 2 to Counterpoint back to Magento 2
The following documentation explains the standard functionality for processing orders using Magento 2 and Counterpoint List of Magento Order Statuses ...
Mon, Jun 19, 2017 at 12:43 PM
Magento Order Processing Workflow Chart
==================================================================================================================================================...
Fri, Jun 2, 2017 at 12:29 PM
How Refunds/Returns (Credit Memos) are handled in Magento 2
To issue a refund on an order that is already invoiced in Magento DO NOT USE the Credit Memo button from the Information Section of the Order as seen be...
Tue, Oct 10, 2017 at 11:28 AM
Email Notifications in Magento
Magento Admin Stores/Configuration Fill in the name and email address that should be used for sending out email notifications. Pick whic...
Tue, Jun 6, 2017 at 5:00 PM
Transactional Emails in Magento
We recommend installing the following free Magento extension to make it easier to modify the standard Magento emails Here is a blog post that list almos...
Wed, Jun 7, 2017 at 11:29 AM
Importing Magento Order EXT_ORD_ID (External Order ID) into Counterpoint
Magento Orders contain a custom field that is accessible through the Magento API called "ext_ord_id". This field is typically populated with data ...
Wed, Jun 7, 2017 at 11:04 AM
How to Cancel/Complete orders in the Magento 2 Admin that have been partially invoiced/shipped
Note: This process works only when the payment method has been configured to "Authorize Only" when the order is placed. If the payment was "A...
Fri, Jan 12, 2018 at 3:50 PM