Troubleshooting

Ambiguous column name 'MIX_MATCH_COD' error when exporting products
Symptom   Ambiguous column name 'MIX_MATCH_COD'.  Conversion failed when converting the varchar value 'Ambiguous column name 'MIX_MAT...
Mon, Jun 12, 2017 at 10:40 AM
ERROR: Counterpoint attempted to Invoice/Ship Magento Order #xxxxxxx after it has been closed in Magento 1
Problem: If you are receiving this error then there is a conflict on how the order in question was handled. For example, if the order were to be cancell...
Sun, Apr 9, 2017 at 5:47 PM
Error: CPME502 - PayPal gateway has rejected request. Transaction rejected, please contact the buyer (#10606: Buyer cannot pay).
Problem: This error message is coming directly from Paypal indicating that the Payment can not be captured. Commerce5 has made multiple attempts to capture ...
Mon, Jun 12, 2017 at 10:46 AM
Error: An error occurred loading this document: Invalid floating point operation during Ticket Release
Symptom The following error message displays in Counterpoint when attempting to release or cancel an order: An error occurred loading this docume...
Sun, Apr 9, 2017 at 6:00 PM
Magento API - Error when attempting to connect to Magentos' API W/ HTTPS (TLS 1.2) SSL certificate protocol
Symptom Error when attempting to connect Commerce5 to Magento's API when the client is using an HTTPS (TLS 1.2) SSL certificate protocol.  Error Below i...
Mon, Jun 12, 2017 at 10:49 AM
Commerce5 - Needs Attention Order Status
Commerce5 version 2.5 introduces new ways to identify orders encountering problems requiring manual intervention. Orders that require manual followup may h...
Tue, Aug 29, 2017 at 11:40 AM