Troubleshooting

Toubleshooting Guide - Orders Missing in ShipWorks Enterprise
No orders are flowing into Shipworks Run the health check at http://servername/healthcheck.aspx If health check page cannot be loaded Check that ser...
Sun, Apr 9, 2017 at 9:45 AM
No orders are flowing into ShipWorks Enterprise
(1) Run the health check at http://servername/healthcheck.aspx If health check page cannot be loaded Check that server is online Ensure connectivity ...
Mon, Apr 10, 2017 at 10:59 PM
Only some orders are not flowing into ShipWorks
Query USR_VI_PS_SHIP_IFACE to ensure that the order(s) exist in the view SELECT * FROM USR_VI_PS_SHIP_IFACE WHERE TKT_NO = 'TICKET#'  If...
Mon, Apr 10, 2017 at 11:01 PM
How to Delete Open Orders from ShipWorks and Re-download from Counterpoint
In ShipWorks Enterprise select all open orders by clicking "CTRL + A" Then click the "Delete" button on the ShipWorks Enterprise to...
Mon, Jun 5, 2017 at 10:05 AM