This section will cover how to troubleshoot common customer data errors. Common errors include duplicate product names, duplicate descriptions and missing required fields.


1: log in to the iPaaS.com portal (https://portal.ipaas.com/u/login).

2: Select Company from User Dashboard. (If you already see the company dashboard, skip this step).

3: Expand Menu.

4: Select “Integration Monitoring and Diagnostics”.

5: Select “Error Logs”.

6: Copy the 6-digit number in the webhook info of the error (see screenshot below).
  

A screenshot of a computer

Description automatically generated with medium confidence


7: Select “Data Management” from the menu.

8: Select “Product Catalog”.

9: navigate to a random product.

10 Select edit button.


Home 
User v' Role Management 
Data 
Customer Categories 
Customers 
Gift cards 
Products Catalog Categories 
product Catalog 
Locations 
Payment Methods 
Shipping Methods 
Transactions 
Custom Fields 
Product Catalog 
ALL ITEMS (51) 
170346 
170047 
080368000027 
11155 
of 51 
Sale Price 
CILANTRO 30 B 
RAU RAM 60bunch 
TOMATO 5/6 
Hatozaki Japanese Whisky 90pf 
750mI 
TOFU •FURAMX FIRM 12/19,OZ 
Physical 
Physical 
Physical 
Physical 
Physical 
MeU10d 
Product 
Product 
Product 
Product 
Product 
re 
fi


11: Navigate to the web browser url box.

12:  Delete and switch the 6 digit number at the end of the URL with the 6 digits that you copied from the error message.



13: Click enter on the keyboard.

14: This will take you the product with BC/Magento requirement issues.

iPaaS 
Categories 
CUSTOM FIELDS 
Kit Item 
packaginq_size 
Ong•n 
distiller 
Lastupdated 
brand 
sin_lee_brand 
Units 
Alternate IDs 
ALLOW DiscouNTS 
Inventory 
BACKORDERS 
Custom Fields 
Wue 
False 
Enabled 
09/11/2021 
Acuvc• 
Kit 
External IDs 
Related Products

15: Repeat steps 4-14 for the other errors.