Special Feature Requests/Requirements

Gift Cards

  • Do you currently offer gift cards/certificate/store credit to your customers? How does this process look to your customer? How does this process look internally for fulfillment?
    1. Do you sell gift card options? EX: increments, different types, etc
    2. How can customers redeem these?
  • What business outcome would you like to achieve by integrating this feature between applications?

Loyalty

  • Do you offer a rewards program? 
    1. How does this process look to your customer? How does your customer sign up for this program? How are points managed by the customer?
    2. How does this process look internally for fulfillment?
  • What business outcome would you like to achieve by integrating this feature between applications?

Membership

  • Do you offer a membership program(s)? 
    1. What are the benefits? How does your customer sign up for this program?
    2. How is/are this program(s) managed internally for fulfillment?
  • What business outcome would you like to achieve by integrating this feature between applications?

 

Buy Online, Pickup InStore

  • Do you offer, or would you like to offer the ability to make products available for purchase on your website and pickup in your store?
    1. Are there any product requirements specifically for this feature?
    2. Are there any order requirements specifically for this feature?
    3. Are there any customer requirements specifically for this feature?
  • Do both your destination and source applications support this feature?
  • How many stores do you have?
    1. Would you like to offer pickup in store at all of your locations or a specific selection of locations? Please list all stores you wish to allow pickup.
  • Should the individual stores recognize revenue for BOPIS orders or is an ecommerce store mandated to recognize that revenue?
  • Should inventory be made visible to a customer for each available store or will inventory management be handled in an admin space only?
  • How should a customer be alerted when their order is ready for pickup?