This section will cover how to further troubleshoot errors. This will provide further information to help troubleshoot problems on the various systems.


1: Log in to the portal (

2: Select Company from User Dashboard. (If you already see the company dashboard, skip this step.)

3: Expand Menu.

4: Select “Integration Monitoring and Diagnostics.”

5: Select “Error Logs.

6: Select the "Debug" button.

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7: Select "yes" in the confirmation popup screen.

like to the details?


This will send a debug API call which will provide more information to help the client fix the data issues.

Onshbcma Integration Mon•tming Activity Logs Details 
Activity Logger Details 
(El Header Details 
Data Mover System 
Transfer Request Extension ConvertaueueEntry 
Data Mover System 
Data Mover System 
IPaascallWrapper.Product GET(idA53914LRestRequest 
0; .05 oc 
Determined this request is in debug All tech details will be logged to the Act'vity Tracker 
with ID 8631f10b-3026-4b7S-92cg-69e270bb687e (INFO) 
Updating OT_Entry Status: Retrieving Source Data (INFO) 
Parameter: id 
453914 (INFO)